COMPLAINTS PROCEDURE

In the spirit of true partnership between home, school and the community, we welcome your views. Whilst we always aim for high standards, sometimes things can go wrong or expectations are not met.

The vast majority of concerns can be resolved informally. It is in everyone’s best interests that complaints are resolved at the earliest possible stage. This can usually be achieved through discussion and good communication.

 

However, if you are not satisfied with the outcome, a formal procedure would then need to be followed when attempts to resolve the issue are unsuccessful.

Complaint Procedure

Our Communications Flowchart may help with following the most

appropriate route, if you have a concern. Please see and click on

the image opposite for an enlarged version.

For further information about the complaints procedures,

please click here.

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